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Customer Service

  • FAQ
  •    Repair and Warranty Policy
  •    Return / Exchange
  •    Shipping Information

  • FAQ

    ORDER

    >> Can I track my order?
    Yes, all orders can be tracked by visiting www.royalmail.com and entering the tracking number emailed to you when your order is dispatched. If you did not receive the tracking number, email customerservices@tokenbags.co.uk and we will provide the number.

    >> How can I change my order after it has been placed?
    To cancel or change an order after it has been placed, send an email to customerservices@tokenbags.co.uk or call (+44) 01335 372600 with your order number, last name, and the specific changes you want to be made.


    PAYMENT METHOD

    >> What methods of payment do you accept?
    Visa, MasterCard, and American Express only.

    >> Who operates and fulfils orders placed on www.tokenbags.co.uk?
    This website is operated and maintained by Vermont Ltd, Company Number 07523110, based in the UK. All orders placed on this website are fulfilled by Vermont Ltd who are the official EU distributors for Token Bags.

    >> Why is my credit card declined?
    International customers may have trouble completing an order due to credit card address verification. If you have trouble placing your order please contact us at (+44) 01335 372600 or send an email to customerservices@tokenbags.co.uk.

    >> Why does it look like my credit card charged multiple times?
    TokenBags.co.uk uses a payment gateway, which places an authorization on the credit card you submit for payment. An authorization is a verification which assures that the funds to be charged are available on the card, and holds these funds for a short period of time. Once we physically ship your Token Bags product, we capture the authorization, and the charge is put through. If you tried to place your order multiple times because our system was having trouble verifying your credit card, an authorization (but NOT a charge) may have been placed on your card temporarily holding the funds.

    This authorization will expire automatically in 3-5 business days; however, if you need the funds available immediately, please email us at customerservices@tokenbags.co.uk and we will void the authorization.


    CORPORATE / WHOLESALE INQURIES

    >> How can I sell your bags in my store?
    Please contact customerservices@tokenbags.co.uk or call our sales department at (+44) 01335 372600.